HOW DOES CUSTOM INK PRODUCT PRICING COMPARE TO COMPETITORS?

Custom Ink is known for transparent, all-inclusive pricing. The quoted price typically covers the product, customization (screen printing or embroidery), and standard fees. Base pricing for apparel ranges from $10 to $20 per unit, with discounts available for larger bulk orders. While pricing is competitive, procurement teams with premium brand requirements may find that the product catalog leans more toward budget and mid-tier items.

DOES CUSTOM INK OFFER DESIGN ASSISTANCE OR PROOFING BEYOND BASIC LOGO PLACEMENT?

Yes. The Custom Ink Design Lab provides templates, artwork upload capabilities, and customization tools. Digital previews are also provided. However, Automatic proofs are not always guaranteed. Complex projects may require additional approvals. Some reviews suggest this lack of consistency creates risks for brand-sensitive projects. To avoid such surprises, ensure that you confirm proofing processes and approval timelines directly with their representatives.

HOW DOES CUSTOM INK HANDLE DEFECTIVE OR INCORRECT ORDERS AFTER DELIVERY?

Custom Ink backs its projects with a 15-day return window and a 100% satisfaction guarantee, promising refunds or reprints if the product does not meet expectations. This policy offers reassurance, and many customers report smooth resolutions. However, many customer reviews also highlight that the process can sometimes involve multiple customer service reps, requiring repeated explanations. While issues do get resolved, the added handoffs can extend timelines. This is worth considering for deadline-sensitive projects.

HOW MUCH DOES CUSTOM INK COST?

The cost depends on the product type, color of ink, quantity, and any personalization. Pricing is all-inclusive (design review, setup, shipping) for US orders. No subscription or setup fees apply. Volume discounts apply for larger orders. Typical wholesale t-shirt pricing is higher compared to some promotional product competitors, with approximately $18 per custom tee in a bulk of 25 units.

HOW TO CANCEL A CUSTOM INK ORDER?

If a Group Order Form is still open, cancellation can be done online by clicking “Cancel Order” on the Settings tab. For orders already finalized, customers must call Custom Ink support at 855-374-4687 immediately to try to cancel.

HOW TO DELETE CUSTOM INK ACCOUNT?

No specific official public instructions are found for deleting an account. Typically, contacting Custom Ink customer support would be required to request account deletion.

WHAT IS EPI’S PRICING AND BULK DISCOUNT STRUCTURE?

We clearly mention minimum order quantities and pricing for each co-branded product on the product detail pages. For example, here is a product from our Patagonia custom logo adventure gear page. Patagonia® Men's Houdini® Jacket. Pricing varies by product category and logo treatment, with generous bulk discounts available for larger projects. For custom pricing, connect with our Branding Experts at 650.513.1037.

WHAT ARE EPI’S RETURN AND REFUND POLICIES?

Every promotional product we ship is thoroughly inspected before packaging for fulfillment. Returns or claims of defects are uncommon throughout the year. However, in the event of a return, you may return most new, unopened items within 30 days of delivery for a full refund. Our team covers return shipping costs if the return is due to the vendor’s error. Refunds are typically processed within four weeks after the return package is shipped, which includes transit time, processing by EPI, and bank processing time.

HOW DO I PROCURE FROM EPI?

Send us your project details and logo files, and one of our Branding Experts™ will immediately get in touch with you and handle the rest. Call 650.513.1037 or request samples to procure your company-branded promotional items.

WHAT PROMOTIONAL PRODUCTS ARE MOST EFFECTIVE?

The most effective promotional products are practical and frequently used items like pens, tote bags, T-shirts, and drinkware because they are often kept for extended periods. Popular and effective categories also include tech gadgets like wireless chargers and office supplies such as notebooks. Ultimately, the best custom promotional product depends on your target audience and the kind of impact you want to create.

HOW TO GET MERCHANDISE FOR YOUR BUSINESS?

To get merchandise for your business, start by defining your brand and audience. Ask questions like what you stand for and who you’re trying to reach. Then, choose products that align with your brand identity and your recipients’ daily use. Once your selection is clear, partner with a trusted provider like EPI, who can expertly customize and procure your products in bulk.

WHO BUYS PROMOTIONAL PRODUCTS?

Businesses and organizations across nearly every industry invest in promotional products as part of their branding initiatives. Common buyers include companies in business services, healthcare, finance, education, and non-profit sectors. These organizations typically purchase customized items to share with customers, clients, employees, and event attendees.

CAN POOR-QUALITY PROMOTIONAL PRODUCTS HURT BRAND IMAGE?

Absolutely. Poor-quality custom promotional products can backfire and leave a lasting negative impression. Quality directly influences how people perceive your company, and a cheap or poorly made product can erode trust and credibility faster than you think. That’s why it’s crucial to collaborate with a trusted partner like EPI. We’ve built a stellar record of delivering only premium, retail-grade promotional products that reflect your brand at its best.

HOW DOES DESIGN CUSTOMIZATION IMPACT THE EMOTIONAL VALUE OF PROMOTIONAL PRODUCTS?

Design customization plays a crucial role in enhancing the emotional impact of promotional products. Thoughtful use of color, logo placement, and packaging helps evoke positive feelings. When you connect with our Branding Experts™, they’ll guide you through every detail.

HOW DO HYBRID WORK TRENDS AFFECT THE MOST RELEVANT PROMOTIONAL PRODUCTS?

Trends in hybrid and remote work have redefined what makes a promotional item valuable. Instead of traditional, office-centric giveaways, recipients now appreciate practical, versatile products that fit their flexible lifestyles.

ARE THERE ETHICAL CONSIDERATIONS IN BRANDED GIFTING?

Yes. Ethical considerations play a vital role in branded gifting. Companies should always account for inclusivity, accessibility, and recipient preferences when selecting promotional products. A poorly planned or tone-deaf gift can alienate recipients, create unintended bias, or even harm a company’s reputation.

CAN EPI SUPPORT LARGE PROMO PRODUCTS PROJECTS?

Absolutely. Whether you need bulk custom promotional products for employees, executives, or clients, we have the logistical expertise and supplier network to deliver without breaking a sweat. Larger projects also benefit from exclusive volume-based discounts. When you connect with us, we discuss custom pricing based on your project.

HOW DOES EPI HANDLE WARRANTY OR REPLACEMENT ISSUES FOR FAULTY TECH PRODUCTS?

Most tech products come with the manufacturer’s warranty. However, if a defect occurs, we coordinate repairs or replacements directly with the relevant supplier. And because we vet every vendor carefully, such issues are rare.

HOW LONG DOES IT TAKE TO RECEIVE PROMOTIONAL PRODUCTS?

Turn-around times depend on product and quantity, but we always provide clear timelines upfront. Most promo projects take 10–15 business days, with rush options available for urgent deadlines.

HOW DO I PROCURE THE BEST CUSTOM PROMOTIONAL PRODUCTS FROM EPI?

Send us your project details and logo files, and one of our Branding Experts™ will immediately get in touch with you and handle the rest. Call 650.513.1037 or request samples to procure your promotional items.

Why promotional products work?

Custom promotional products work because they foster strong customer relationships through the principle of reciprocity. They create high-impact and lasting brand awareness that serves as cost-effective, memorable marketing. Consumers appreciate receiving useful items that serve as tangible reminders of the brand, and they often share these products and their positive experiences with others.

What are the top 5 promotional products?

Some of the most popular promotional products among businesses include drinkware, apparel, bags and totes, tech accessories, and notebooks or journals. These items are functional, durable, and offer long-term value, making them crowd favorites for brand visibility.

What industries buy the most promotional products?

Healthcare, food and beverage, education, and finance are among the top industries purchasing promotional products. Other major buyers include hospitality, travel, non-profits, and government departments, which use branded merchandise for marketing, employee recognition, and customer loyalty programs.

What is EPI’s pricing and bulk discount structure?

EPI mentions minimum order quantities and pricing for each promotional product within its product details. Bulk discounts are available for large orders. For example, the MAMMUT® Ladies' Ultimate Comfort Softshell Hooded Jacket showcases typical pricing and logo customization options.

What are the return and refund policies?

Every promotional product shipped by EPI is inspected before fulfillment to ensure quality. Most new, unopened items can be returned within 30 days for a full refund. Return shipping costs are covered if the issue is due to vendor error, and refunds are processed within four weeks, including transit and bank processing time.

What is the average turnaround time?

Typical production time for promotional products is 10–15 business days plus standard ground transit. Expedited rush options are available for time-sensitive projects, and EPI often delivers ahead of schedule.

Can EPI support large-scale promotional product procurements?

Yes, EPI is fully equipped to manage large-scale promotional product procurements. Larger projects may also qualify for additional volume discounts.

Can I review my product design before production begins?

Yes. Clients receive digital renderings to approve placement, sizing, and layout before production. Samples of promotional products are also available upon request.

How do I start a promotional products project with EPI?

Share your project details with EPI, including the brand, style, and quantities, and attach your logo file. A Branding Expert will review and respond, typically within 30 minutes. You can contact them at 650.513.1037 or email info@reachepi.com to begin.

How to measure the ROI of client gifting?

To measure the long-term ROI of intangible gifts, start by defining clear goals such as improved client retention, loyalty, or engagement. Establish baseline metrics before the gifting campaign, then track changes in those metrics over time. Monitor measurable outcomes like retention rates, referral rates, and engagement scores using surveys and feedback. While a direct financial formula isn’t possible, you can assign monetary values to these improvements or correlate qualitative feedback with quantitative results to understand the overall value of the gifting program.

What are the most effective promotional products?

The most effective promotional products are practical, frequently used, and offer consistent brand exposure. Items like pens, apparel, drinkware, and tote bags provide high utility and visibility. Tech gadgets such as power banks and USB drives are also effective because they’re useful and create multiple brand impressions.

Which industries buy the most promotional products?

There isn’t a single dominant industry. However, several sectors consistently lead in promotional product purchases. These include finance, food and beverage, healthcare, and education. They use promotional products for client appreciation, events, loyalty programs, and branded relationship-building.

What are the potential downsides of gifting clients?

Client gifting can sometimes be misinterpreted as a bribe, leading to ethical concerns or compliance issues. There’s also the risk of the gift being irrelevant, inappropriate, or unwanted, which can diminish impact or create discomfort. Additionally, high-cost gifts without a clear return may strain budgets, and recipients may feel obligated to reciprocate. To avoid these pitfalls, select gifts that align with your client’s values, company policies, and cultural norms, and choose practical, tasteful, and modest items.

What to do if a client rejects or returns a gift?

If a client declines or returns a gift, respond respectfully. Thank them for their feedback, apologize if needed, and reassure them that their preferences and policies will be honored going forward. To prevent this situation, have a clear internal gifting policy, understand your client’s restrictions in advance, and train your team to navigate such scenarios professionally and ethically.

What are a few popular corporate gifts for clients?

Some client favorites include Duffle Bags – stylish and travel-ready, Massage Guns – wellness-forward gifts, and Coolers – ideal for outdoor enthusiasts. For more inspiration, check out our guide on 12 Corporate Gifts for Clients.

What are the best promotional products?

The best promotional products combine premium quality, high utility, and lasting brand visibility. Standout options include Laser-Engraved Hydro Flask® Bottles, Victorinox Swiss Army Knives, and Custom SONOS® Bluetooth Speakers. For more ideas, check out our premium collection of custom promotional products.

How do I start a project with EPI?

Share your project details—such as preferred brands and styles, estimated quantities, and your logo file—and our Branding Experts™ will handle the rest. We typically respond within 30 minutes to confirm specs and next steps. Call 650.513.1037 or email us to get started on your promotional products project today.

WHAT ARE THE MOST POPULAR CUSTOM JACKETS?

The following are the best-selling custom jackets: Patagonia® Ladies' Better Sweater® Fleece Jacket: 8 unit minimum @ $159 ea. North End Men's Techno Lite Jacket: 24 unit minimum @ $41.99 ea. Patagonia® Men's Synchilla® Fleece Jacket: 8 unit minimum @ $149 ea. These jackets are loved because they strike the perfect balance between comfort, quality, and style.

HOW MUCH DOES A CUSTOM JACKET COST?

The cost of a custom jacket can vary widely depending on the brand, style, materials, and quantity ordered. Based on our offerings, you can expect prices to range from approximately $41.99 to over $289 per unit. Keep in mind: Basic styles like lightweight windbreakers or tech jackets tend to start around the $40 to $60 mark. Mid-range options like insulated soft shells, fleece jackets, or rainwear often range from $90 to $160. Premium jackets from high-end brands (e.g., Patagonia, TUMI, The North Face) can range from $160 to $289+. When you procure in bulk from us, you’re eligible for volume discounts. Need help narrowing it down? Just reach out for a quote or free samples.

CAN I REVIEW MY DESIGN BEFORE PRODUCTION?

Absolutely. You’ll receive digital design renderings to review and approve logo placement, size, and layout for your jacket. You can also request finished pre-production samples to see the quality firsthand before moving forward.

WHAT IS THE TURNAROUND TIME FOR CUSTOM JACKETS?

Timelines vary based on style, logo treatment, and project scope. Most projects are completed in 10 to 15 business days, plus standard ground shipping. If you’re facing a deadline, rush options are available. Just share your event date, and we’ll do everything possible to deliver on time, or even earlier.

IS EPI CAPABLE OF SUPPORTING LARGE PROCUREMENTS?

Absolutely. From corporate gifting to large-scale team outfitting, we have the expertise and infrastructure to manage custom jacket projects of any size or complexity.

HOW DO I PROCURE CUSTOM JACKETS FROM EPI?

It’s simple. Share your details—the type of jacket you want, quantity, logo treatment method, and logo file—and our Branding Experts™ will handle the rest.

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